Refund policy

Return, Refund & Exchange Policy

At Euronics, we are committed to delivering high-quality products and a seamless shopping experience. While we do not offer returns or refunds, eligible products may qualify for a replacement within 7 calendar days from the date of delivery under the conditions below.

Replacement Eligibility

Condition Eligible Required Proof
Damaged product received Yes Unboxing video and clear product photographs
Incorrect product delivered Yes Image of the received product and shipping label

Replacement requests must be submitted within 7 calendar days from the date of delivery.

Products Not Eligible

Replacement requests will not be accepted for:

  • Installed hygiene products such as Hand Dryers, Soap Dispensers and Urinal Sensors.
  • Consumables including fragrance refills and sanitizer cartridges.
  • Custom-made or special-order products.
  • Gift cards or promotional credits.
  • Sale or clearance products.
  • Products damaged due to misuse, improper installation or normal wear and tear.

Customer Responsibilities

To process a replacement request, customers must:

  • Raise the request within 7 days of delivery.
  • Share clear photographs or videos showing the issue.
  • Return the unused product in its original packaging.
  • Provide proof of purchase or Order ID.

Replacement Process

Step 1 – Submit Request

Email in@euronics.co.in with:

  • Order ID
  • Delivery date
  • Description of the issue
  • Supporting images or videos

Step 2 – Verification

Our support team will review the request within 24 business hours.

Step 3 – Reverse Pickup

If approved, pickup will be arranged within 2–3 business days.

Step 4 – Replacement Dispatch

After successful inspection, the replacement product will be dispatched within 2–3 business days.

Shipping Charges

Replacement shipping is free when the issue is due to:

  • Wrong product delivered.
  • Transit damage.
  • Verified manufacturing defect.

If the claim is found to be invalid or ineligible, applicable shipping charges will be borne by the customer.

Refund Policy

Euronics does not provide refunds under any circumstances.

Cancellation Policy & Charges

Orders may be cancelled only before dispatch. Once an order has been shipped, cancellation requests cannot be accepted.

Euronics reserves the right to cancel or refuse orders in cases including but not limited to:

  • Incorrect pricing or product information.
  • Stock unavailability.
  • Incomplete or inaccurate customer information.
  • Suspected fraudulent or unauthorized transactions.
  • Bulk purchases intended for resale.

If an order is cancelled by Euronics before dispatch, any payment received will be processed in accordance with the original payment method.

Customers are responsible for providing accurate billing, shipping and contact information. Euronics may contact customers for verification before processing an order.

Chargeback & Fraudulent Claims

By placing an order on Euronics India (Shopping.Euronics.co.in, Euronics.co.in or official commerce channels), you confirm that the transaction is genuine and authorized by the account holder.

Initiating a false payment dispute or chargeback after successful delivery may be treated as fraudulent activity.

In such cases, Euronics reserves the right to:

  • Submit delivery records, invoices, proof of delivery and transaction details to the payment processor or financial institution.
  • Recover applicable losses including product value, shipping, logistics and administrative costs where permitted by law.
  • Suspend future purchases or restrict customer accounts associated with fraudulent activity.
  • Report suspected fraudulent transactions to the relevant payment networks or authorities where legally required.

Customers are encouraged to contact Euronics first so that any genuine order issue can be resolved promptly before initiating a payment dispute.

Shipping & Delivery Policy

This policy applies to all purchases made through the Euronics website.

Shipping Coverage

We deliver across 17,000+ PIN codes in India through trusted logistics partners.

Shipping charges are calculated at checkout based on the delivery location and applicable logistics charges.

Order Processing

Orders are generally processed within 24 hours, subject to stock availability and order verification.

Customers are kept informed throughout the order lifecycle via email and, where applicable, WhatsApp notifications.

Delivery Address

Delivery addresses may be updated before dispatch. Once the shipment has been handed over to the logistics partner, address modifications are not possible.

Order Tracking

Once dispatched, customers receive:

  • Dispatch confirmation.
  • Invoice.
  • Courier details.
  • Estimated delivery timeline.
  • Live tracking link.

A Proof of Delivery (POD) confirmation may also be shared after successful delivery.

Delivery Timelines

Delivery timelines may vary depending on the destination, courier network, public holidays or unforeseen circumstances beyond our control.

While we strive to deliver within the estimated timeline, delays caused by logistics partners, weather conditions or force majeure events shall not constitute grounds for cancellation or refund.

Replacement Deliveries

Approved replacement orders are generally dispatched within 2–3 business days after successful verification and inspection.

Contact Us

For any order, replacement, cancellation or shipping-related assistance:

Email: in@euronics.co.in

Phone: +91 8010930930

Support Hours: Monday to Saturday | 10:00 AM – 6:00 PM